Tiendahenca.com Customer Service posted this on August 23, 2021.
The main objective of this policy is to inform you about how Tiendahenca.com uses and protects all data and information you provide. At Tiendahenca.com Your satisfaction, security and privacy are our priority, so we ensure that your privacy is protected. All information you provide to this website will be handled as stipulated in this policy.
It is important to note that the terms of this policy may be modified at any time, they will always be published on this page, and will be available to you. Remember to review this policy from time to time to verify that you are happy and agree with these conditions.
Information we collect
We may request and record information related to your personal data such as: name, contact information (telephone and email), demographic information, and any other information about satisfaction surveys or customer service, offers, etc. Before making public any information such as: product ratings, social media posts, etc. We will always ask for your consent and will only publish when you agree.
We also collect your “cookies” to improve your user experience. You can click on our list of collected cookies.
Use of collected information
We request personal information to get to know you better, understand your tastes and needs, which allows us to provide you with a better service. This data is used, specifically, to:
- Internal information and statistics.
- Improve process efficiency and ensure you have a satisfactory shopping experience.
- Improve our products and services.
- If you accept, to send our monthly newsletter with products, offers and information of interest to you.
- At times, we use some of your information for market research or survey purposes that help us provide a better service in general.
Security
We work to guarantee the security of your data and information. This is why we have designed various policies, procedures, security systems and services that are responsible for ensuring your safety. The main ones are:
- Comodo SSL security certificate (one of the largest purchasing system certification companies in the world).
This certificate guarantees that all your personal data, such as: shipping address, credit card details and order history, travel encrypted between your browser and our servers, preventing access to the information by third parties.
- Information exchange:
We guarantee that we will not sell or transfer your data to third parties. This information will be used only internally, in order to generate statistics, in order to have a better understanding of the profile of our users and thus improve the products and services offered on our site.
- Newsletter to communicate offers and services
Emails will be sent only with your consent and you can deactivate this option at any time. Tiendahenca.com You will have a period of up to 7 days to process your cancellation request. We are against sending emails without prior authorization of the recipient (spam). By logging into your account, you will be able to choose the option to subscribe or unsubscribe to our newsletter.
- Information Ownership
All information on this site is the property oftiendahenca.com , therefore it may not be modified, copied, extracted or otherwise used without express prior written consent. This means that, when accessingtiendahenca.com , the user is aware that the misuse of this information may result in civil and criminal sanctions.
Use of cookies
“Cookies” are small files that request your permission to be placed on your computer's hard drive. By accepting, this file is added to your computer allowing you to analyze web traffic or letting you know when you have visited a particular website. This allows you to make your navigation a more individualized process since our applications operate according to your tastes and needs, remembering your preferences.
With “cookies” we know which of our subpages have been visited, which ones you spent the most time on, which allows us to analyze our content and improve our website so that you are more comfortable when you access it. The data we collect with “cookies” are used as internal statistics to improve the service and after they fulfill their function they are removed from our system.
In short, cookies help us make our website more efficient by showing you interesting content. “Cookies” do not give us access to your computer or personal information about you, only the data that you decide to share with us. It is your decision if you accept that we use “cookies” to improve your experience on our page, you can always refuse and we will respect your decision.
Links to other web pages
You may find links on our page that take you to other external pages. Please note that once you have accessed another website we have no control over any external website, so we cannot guarantee compliance with this policy beyond info@tiendahenca.com and its subpages. It is important that you read the privacy policy carefully when accessing another page.
Management of your personal information
All information you share with us, from the moment of your registration until the completion of your purchase, will be handled with strict confidentiality and will be kept private.
Your approval will be requested before any data provided is made public (for example: sharing your purchase or rating on social networks) and if you do not agree, no data will be published.
At all times you control how we use the personal information to which you have given us access and you can decide to restrict access to it.
We use your email to send you information of interest through our monthly newsletter. You can cancel your subscription at any time from your user control panel or by sending us an email to info@tiendahenca.com
Whenever we ask you if you allow us to access information or fill out a form, you can deselect the option that you accept, and your information will not be used.
Tiendahenca.com will not sell, distribute or reveal your personal information
We are not responsible for errors made by our clients that involve negligence when using the services we offer attiendahenca.com and we will not cover losses caused by: capture errors or misuse of the service, negligence in handling or sharing your information that results in unauthorized access to accounts, leaving the computer unattended in the middle of an online session, or other failures of security that are the responsibility of the user, etc.
It is important that you know that we do not request personal information by email. In cases of forgotten password, you must send a request from our website and we will send you an email with the steps to reset it. Never provide personal information related to passwords, payment methods, among other sensitive information via email.
Always remember to log out once you have finished making your purchase, to prevent another person from accessing your username and personal information on the page.
List of cookies we collect
The following table details the main “cookies” that we use to give you a better service; it is possible that the different applications within our page expand this list. The most important “cookies” we use are:
| Name of the “cookie” | Description of the “cookie” |
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Save page category information so you can view them faster. |
| COMPARE | The products you have in your product comparison tool. |
| CURRENCY | Your favorite currency. |
| CUSTOMER | An encrypted version of your user identity in the store. |
| CUSTOMER_AUTH | An indicator of whether you are online or offline. |
| CUSTOMER_INFO | An encrypted version of which customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Identification of the consumer segment. |
| EXTERNAL_NO_CACHE | A notification that indicates whether the “cache” is working or not. |
| FRONTEND | Your user ID when you log in. |
| GUEST-VIEW | Allow guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have seen. |
| NEWMESSAGE | Indicates when you have received a new message. |
| NO_CACHE | Indicate if you have authorized us to use the “cache”. |
| PERSISTENT_SHOPPING_CART | A link to your shopping cart and your history of products viewed if you ask the page. |
| POLL | The data you have selected in our surveys. |
| POLLN | Information about the surveys you have filled out on our website. |
| RECENTLYCOMPARED | The products you have recently compared. |
| STF | Information about the products you have sent by mail to your friends from our page. |
| STORE | The view and language you have selected to navigate the store. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a user has allowed the use of “cookies”. |
| VIEWED_PRODUCT_IDS | The products you have recently viewed. |
| WISHLIST | An encrypted list of the products on your wish list. |
| WISHLIST_CNT | Number of products on your wish list. |
Prohibitions on the use of Tiendahenca.com content
All information, images, logos, buttons, graphics, headers, footers, trade names, codes and software are the exclusive property of Tiendahenca.com , they cannot be used or reproduced without the written permission of Tiendahenca.com. Otherwise, the offender may be subjected to legal proceedings.
It is strictly prohibited to use, modify, misrepresent, reproduce, plagiarize, distribute, print, transmit, display or reproduce any commercial badge, photographs, or other distinctive material contained and displayed ontiendahenca.com and all its subpages without the written consent of the ownertiendahenca. .com Any improper use, without written consent of the owner, of any type of material contained on this page will be punished by law.